Frequently Asked Questions

Get answers to common questions about + 1 Member Complimentary Add-On - Customized / Collagen Mask.

Yes. Our masks are formulated for all skin types and applied by licensed estheticians. We perform a brief consultation and sensitivity check, then select a customized or collagen mask suited to your skin's needs for safe, effective results.

Members can add this complimentary mask typically to any facial appointment. Frequency depends on membership tier; many clients enjoy it with each monthly facial or as recommended by your esthetician for best maintenance.

Unlikely. We choose formulations suited to your skin and perform sensitivity checks. If you're acne-prone, estheticians select non-comedogenic, calming options to minimize congestion and reduce irritation while providing hydration and restoration.

The add-on typically takes 10–20 minutes, depending on mask type and consultation. Timing includes application, brief absorption, and removal, seamlessly integrated into your facial or treatment session without significantly extending appointment length.

We avoid harsh actives if your skin is sensitive. Inform us of allergies or recent treatments; estheticians will tailor mask selection to exclude irritants like strong retinoids or acids, ensuring compatibility and comfort.

Yes—members may add the complimentary customized or collagen mask to most facial services when booking. Availability may vary with scheduling and membership tier; please request it when reserving your appointment to guarantee inclusion.